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EXIN SIAMP Exam Syllabus Topics:

Topic
Details

Topic 1

Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

Topic 2

Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.

Topic 3

SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.

Topic 4

Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.

Topic 5

Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

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EXIN SIAM Professional Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
The SIAM strategy for ZYX has been agreed:
- There will be a mix of new service providers and continuing existing service providers
- An external service integrator will be appointed
- ZYXS will provide the service desk.
- An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):
- continuing service providers
- the service integrator
- new service providers
In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

A. First the service integrator, then the new service provider, and the continuing service providers last
B. First the service integrator, then both continuing and new service providers at the same time
C. All parties at the same time
D. First the continuing service providers, then the service integrator and the new service providers last

Answer: D

Explanation:
Service Continuity: Ensuring continuity of service is critical during the transition to a SIAM model. Phasing the transition in a manner that minimizes risk is essential.
Phased Transition: Starting with the continuing service providers helps to stabilize the current environment before introducing new variables (service integrator and new providers).
Role of Service Integrator: Once the continuing providers are integrated, the service integrator can then take over the management of the SIAM ecosystem. This ensures that the integrator has a stable foundation to work with.
Introducing New Providers: Bringing in new service providers last minimizes disruption and allows the service integrator to establish robust governance and management practices first.
Alternative Sequences:
Transitioning all parties simultaneously (Option A) carries high risk of service disruption.
Starting with the service integrator or new providers first (Options C and D) before stabilizing current services could lead to significant operational challenges.
Conclusion: The sequence of first transitioning the continuing service providers, followed by the service integrator, and finally the new service providers offers the least risk and ensures a smooth transition process.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support SIAM Professional Body of Knowledge (BoK), Service Transition Sections

NEW QUESTION # 13
-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
B. All service providers use the OUTSCO toolset within six months after transitioning to SIAM
C. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
D. All service providers use their own toolsets and integration will be achieved through re-keying

Answer: C

Explanation:
* Tooling Strategy Requirements:The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
* Service Integrator's Role:OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
* Cost-Effective Integration:Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
* Unified Toolset Benefits:
* Consistency:Using a common toolset ensures consistent processes and reporting across all service providers.
* Data Integrity:A single toolset minimizes the risk of data loss or corruption during integrations.
* Efficiency:It enhances efficiency in incident, problem, and change management processes.
* Alternative Options:
* Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
* Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
* Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management
* SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 14
The ZYX Board of Directors is considering which SIAM structure should be selected for the ZYX SIAM model What is most likely to influence the selection?

A. The attitude of the ZYXUK Directors
B. The content of the report from SIAMRUS
C. Understanding existing capabilities in ZYX
D. Planned expansion of ZYX into other countries

Answer: C

Explanation:
Selection Criteria:
Choosing the appropriate SIAM structure involves assessing various factors that influence the organization's ability to implement and manage the model effectively.
Existing Capabilities:
Understanding the current capabilities within ZYX is crucial as it determines the organization's readiness for different SIAM structures.
This includes evaluating the skills, processes, and infrastructure already in place.
Influence on Structure:
The existing capabilities will help decide whether an internal, external, hybrid, or lead supplier model is most suitable.
If ZYX has strong internal capabilities, it may lean towards an internal or hybrid model. Conversely, if capabilities are lacking, an external integrator might be preferred.
Strategic Alignment:
Aligning the SIAM structure with existing capabilities ensures that the transition is smooth, cost-effective, and aligned with strategic goals.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure Selection ITIL 4: Create, Deliver and Support (CDS), Section on Assessing Organizational Capabilities SIAM Professional Body of Knowledge (BoK), Chapter on SIAM Structure and Sourcing ITIL 4: Direct, Plan and Improve (DPI), Section on Strategic Planning

NEW QUESTION # 15
- ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
- All other service providers with rolling contracts will continue to provide their services
- The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
- The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
B. All service providers use the OUTSCO toolset within six months after transitioning to SIAM
C. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
D. All service providers use their own toolsets and integration will be achieved through re-keying

Answer: C

Explanation:
Tooling Strategy Requirements: The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
Service Integrator's Role: OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
Cost-Effective Integration: Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
Unified Toolset Benefits:
Consistency: Using a common toolset ensures consistent processes and reporting across all service providers.
Data Integrity: A single toolset minimizes the risk of data loss or corruption during integrations.
Efficiency: It enhances efficiency in incident, problem, and change management processes.
Alternative Options:
Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 16
ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model. It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

A. There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.
B. Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.
C. People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.
D. ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

Answer: C

Explanation:
Purpose of the Consultation Group:
The group is formed to manage the transition of staff from the current operational model to the future SIAM model.
Key Participants:
HR expertise is essential for understanding and managing the people aspects of the transition.
Representatives from across ZYX and the providers ensure that multiple perspectives and insights are considered, facilitating a holistic approach.
Skills and Abilities:
Members should have the skills to communicate and 'sell the ideas' effectively to gain staff buy-in and reduce resistance to change.
Including representatives with these skills ensures the effective dissemination of information and support for the transition.
External Expertise:
If necessary, supplementing the group with external contractors who have specialist expertise in organizational change management can provide additional support and insights.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

NEW QUESTION # 17
......

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